Some avid gamers choose to purchase onerous copies of their video games, whereas others are nice with digital downloads. Sony even makes a digital-only model of the PS5, simply in case you fall into the latter camp. Nonetheless, in case you’re somebody who buys a variety of content material digitally, or has a big assortment of PS+ video games you’ve got claimed, you will need to be careful for a bug that would stop you from taking part in most of them.
Final week, Reddit user dSuds2342 shared a PSA on r/playstation, warning customers a couple of catastrophic bug that would lock you out of the overwhelming majority of the digital video games in your buy historical past. For those who fall sufferer, you will reportedly have the ability to see these titles in your transaction historical past, however not in your Bought menu. For those who attempt to obtain affected video games to your console, you could be requested to purchase them once more, or add then once more from PS+—however if you attempt to, it’s going to declare you already personal the sport. Affected video games that exist in your console already will seem with a padlock icon.
Based on this Redditor, they triggered the bizarre PlayStation bug by attempting to launch Helldivers II, which resulted in an error message (particularly, error message CE-117773-6). After they googled what to do, they discovered that they need to choose the Restore Licenses option, which is the choice that may assist customers entry locked titles on their console. However selecting this selection is what the Redditor believes locked them out of their purchases: As a result of the objects weren’t correctly related to their consumer account, Restore Licenses severed the reference to any titles bought earlier than the bug impacted the console, rendering any additional motion ineffective.
On the time of this writing, there have been no less than 50 different identified customers affected by this problem, nevertheless it’s potential there have been extra. On this identical thread, one user claims they misplaced entry to over 400 video games after utilizing the Restore License possibility following a CE-117773-6 error message when booting up Elden Ring. Another user says they lost over 700 games.
What to do in case you’re locked out of your PS5 video games
Final week, Sony appeared sluggish to assist repair the issue. Nonetheless, the corporate has since reportedly begun to repair some affected customers’ accounts, with customers being instructed their entry can be restored inside between three, 4, or 10 days. Redditor ArkJK, after asking for compensation for losing a month of their PS+ subscription, received a free month of the service as a “gesture of fine will.” So, at the moment, the perfect factor to do in case you see that error message when attempting to entry a recreation is to contact PlayStation support and hope they give you a speedy triage.
Talking of which, one attention-grabbing hack that appears to have some success, no less than for restoring PS+ downloads, is to subscribe to a different month of PS+. Giving extra money to an organization that’s holding your digital purchases hostage may seem to be the very last thing you’d need to do, however some customers, together with the OP quoted on this publish, had been lastly capable of play their beforehand claimed PS+ video games after subscribing for an additional month.